At The BigBear Stays, we take privacy and data security seriously. This privacy policy explains how we collect, use, protect, and retain your personal information when you shop with us online. By using our website, you agree to the practices described in this policy.

1. Information We Collect
We collect personal information that you provide when making a purchase, signing up for an account, or contacting us. This may include:

  Name
  Email address
  Address
  Phone number
  Payment details (credit/debit card numbers, billing information)

We may also collect non-personal information through cookies and analytics tools, such as your browsing behavior, device type, and IP address.

2. How We Use Your Information
We use your personal information to:

  Process and fulfill your reservations
  Communicate updates, booking information, and customer service inquiries
  Improve our website and services
  Prevent fraudulent activity and ensure the security of your account
  Send you promotional materials


3. Data Security
We take the protection of your personal data seriously. We implement industry-standard security measures, including:

  SSL (Secure Socket Layer) encryption to protect sensitive information during transmission.
  Secure payment processing via trusted third-party payment gateways.
  Regular security audits and updates to maintain a secure online shopping environment.
  Access control to limit who within our organization can view or process your personal data.

Despite our efforts to protect your information, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  Order Information: We keep your booking details for a minimum of 2 years to comply with tax and accounting regulations, as well as for documentation purposes.
  Account Information: If you have an account with us, we will retain your profile information as long as your account remains active. You can request to deactivate or delete your account at any time by contacting us.
  Marketing Information: To receive marketing communications, we will retain your email address until you unsubscribe or request removal.


5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in running our business, such as payment processors, shipping companies, and email marketing services. These third parties are obligated to maintain the confidentiality of your data.
We may also disclose your information if required by law, for example, in response to a subpoena or legal process.

6. Your Rights
You have the right to:

  Access your personal data.
  Correct or update your personal information.
  Request the deletion of your personal data (subject to legal and contractual obligations).
  Request that we limit the processing of your data in certain situations.

To exercise any of these rights, please contact us using the contact information below.

7. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

8. Contact Us
If you have any questions or concerns regarding this privacy policy, or if you wish to exercise any of your rights, please contact us at:
The BigBear Stays
+91 7838832327